FAQs
How long does delivery take?
Estimated delivery time is usually:
- Major cities: 2–4 business days
- Other areas: 3–7 business days
Delivery times may vary depending on your location and courier conditions.
Do you offer free delivery?
Yes. We offer free delivery on orders above Rs 500.
Which courier do you use?
We primarily use PostEx and may use other trusted courier partners when required.
How can I track my order?
Tracking is available for shipped orders where supported by the courier. If available, tracking details will be shared after dispatch.
Do you offer Cash on Delivery?
Yes. We currently offer Cash on Delivery (COD).
Products
Are your products suitable for all skin types?
Our products are designed for general use, but every skin type is different. Please read product directions carefully and perform a patch test before first use where appropriate.
Are your products suitable for all hair types?
Our haircare products are made for general use. Results may vary depending on hair type, routine, and condition.
Are your products cruelty-free?
Please refer to the product page or contact us for the latest product information.
Can I use products daily?
Usage depends on the product. Please follow the directions shown on the product packaging or product page.
Returns & Refunds
Can I return a product?
Returns may be accepted for damaged, defective, incorrect, or eligible issues under our Return & Refund Policy.
Can I return an opened product?
For hygiene reasons, opened or used products are generally not returnable unless they arrived damaged, defective, or incorrect.
How long do refunds take?
Approved refunds are normally completed within 5–10 business days depending on the refund method.
Support
How can I contact Orae Naturals?
Email: info@oraenaturals.store
Phone / WhatsApp: +92 306 4656180
What are your support hours?
Monday – Saturday: 10:00 AM – 6:00 PM
Sunday: Closed